B998 Privacy Policy – Your information is safe with us

Introduction & Applicability

B998 (b998.win) is one of Bangladesh's most trusted online gaming platforms. When you register, play games, make deposits, or browse our website, we collect certain personal information. This Privacy Policy explains how that information is collected, stored, and used.

This Policy applies to all b998 services and products — including the website, mobile app, and any associated platforms. By using b998's services, you are considered to have agreed to this Privacy Policy.

If you have any questions or need clarification about this Privacy Policy, contact us at [email protected] — we are ready to help.

What Information We Collect

B998 only collects information that is necessary to operate our services. We do not collect any data beyond what is needed.

As part of the KYC process, you may be asked to provide a copy of your national ID, passport, or driving license. These documents are used solely for identity verification purposes.

How Information Is Collected

B998 collects information through several methods. Each approach is transparent and based on your consent.

• Collected Directly: During registration, login, form submission, or when contacting support.
• Collected Automatically: Through cookies, log files, and tracking technologies while you browse the website.
• Payment Provider: Financial details required when making transactions via bKash, Nagad, or Rocket.
• Game Provider: Gaming activity data received from our partner game providers.
• Identity Verification Service: From third-party verification services used in the KYC process.

How Your Information Is Used

B998 uses your information only for the purposes listed below — never for unnecessary or unethical purposes.

• To create and manage your account and verify your identity.
• To process deposits, withdrawals, and all financial transactions.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To meet legal and regulatory compliance obligations.
• To personalize your gaming experience and show you relevant offers.
• To promote responsible gaming and provide timely support when issues arise.
• To enable our support team to assist you effectively.
• To improve platform quality and enhance our services.

Data Sharing & Disclosure Policy

B998 does not sell or rent your personal information to any third party. However, limited information may be shared in certain specific circumstances.

• Service Provider Partners: Payment providers, KYC verification services, and game providers — only the minimum necessary data is shared.
• Legal Authorities: Mandatory disclosure of information in response to court orders or legal investigations.
• Fraud Prevention: Suspicious activity data shared with international fraud prevention networks.
• Corporate Changes: In the event of a business merger or acquisition involving b998, the new entity will continue to honor this Policy.

All third parties with whom information is shared are bound by strict confidentiality agreements and are prohibited from misusing that data.

Cookies & Tracking Policy

B998 uses various types of cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: For website usage analysis and improvement. You may disable this at any time.
• Marketing Cookies: To show you relevant advertisements. This takes effect with your consent.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of some services.

Data Security Measures

B998 follows the highest industry security standards to protect your information. Our security infrastructure is regularly reviewed and updated.

• All data transfers are protected with 256-bit SSL/TLS encryption.
• Passwords are secured with bcrypt hashing and are never stored in plain text.
• Servers are regularly tested through security audits.
• Two-factor authentication (2FA) is available.
• Automatic alerts are active for any suspicious login attempts.
• Data centers are monitored 24/7.

Data Retention Duration

B998 does not retain your information longer than necessary. Specific retention policies apply to each category of data.

• Account Information: For the duration your account is active and up to 5 years after closure.
• Financial Transaction Information: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years.
• Cookies & Session Data: Upon session expiry or after a maximum of 1 year.

Once the designated retention period ends, your data is securely deleted or anonymized.

Your Data Rights

You have full control over your personal information at b998. You may exercise the following rights at any time.

To exercise any of these rights, email us at [email protected]. We aim to respond within 30 days.

Protection of Minors

B998 is intended for users aged 18 and above only. We never knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• If any minor's data has been collected inadvertently, it will be deleted as soon as we are informed.
• Parents or guardians may submit complaints regarding a minor's account.

Changes to the Privacy Policy

B998 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform.

• The date of any changes will be noted at the top of the page.
• For major changes, 30 days' notice will be given in advance.
• Continued use of the service after any changes constitutes acceptance of the updated policy.

Contact & Complaints

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. We are ready to assist you.

After a complaint is submitted, we typically respond within 7 business days. Complex matters may take up to 30 days.